Every organization uses Workday differently. For businesses with an experienced internal HRIS team, the challenge isn't replacing existing capability, it's knowing where specialist support can add the greatest value.
That was the approach taken by a global online retailer with approximately 22,000 employees. With a mature Workday function already in place, the business sought a flexible support model that could provide additional expertise when needed, while allowing its internal team to remain firmly in control of the platform.
Project Highlights
- Delivered a flexible pay-as-you-go Workday AMS service
- Supported a global organization with approximately 22,000 employees
- Worked alongside an established internal Workday HRIS team
- Provided specialist expertise for complex configuration and optimization
- Enhanced internal capability without the need for a traditional AMS model
The Challenge
The client's internal HRIS team successfully managed the day-to-day operation of its Workday environment, but some situations required specialist expertise or additional capacity.
Complex configuration challenges, major Workday releases and periods of increased demand occasionally stretched internal resources. The organization wanted a support model that could supplement its existing capability without introducing the cost and rigidity of a traditional Application Management Services engagement.
Alongside ongoing support, leadership also wanted to continue strengthening its internal Workday capability through strategic permanent hiring, ensuring it had the right long-term resources in place.
Our Approach
Focus Cloud developed a flexible Workday AMS model that complemented the client's existing operating model rather than replacing it.
Our consultants provided on-demand support for complex configuration issues, worked alongside the HRIS team during periods of increased workload and offered specialist expertise whenever additional resource was required. The engagement remained deliberately flexible, allowing the client to access support only when it delivered value.
Alongside responsive support, we carried out Workday release reviews, assessed the impact of upcoming changes and identified opportunities to optimize existing configuration. We also partnered with the organization on permanent Workday recruitment, helping strengthen the internal HRIS function with experienced Workday professionals.
The Outcome
The partnership gave our client access to specialist Workday expertise without changing the way its internal HRIS team operated.
The engagement delivered:
- A flexible pay-as-you-go Workday AMS model aligned with business demand
- Faster resolution of complex Workday configuration challenges
- Ongoing insight into Workday releases and optimization opportunities
- Increased internal capability through specialist recruitment and knowledge sharing
- A scalable support model that complemented the organization's existing HRIS function
By combining flexible Workday AMS with specialist Workday recruitment, Focus Cloud helped the business strengthen its internal capability while ensuring experienced Workday expertise was always available when additional support was needed.
