As a global banking technology organization with approximately 10,000 employees, the client had successfully implemented Workday and was entering the next stage of its platform journey. With day-to-day operations becoming the priority, the organization wanted a support model that reflected the way it worked, giving its internal team the flexibility to access specialist expertise without changing how the platform was managed.
Project Highlights
- Delivered flexible Workday AMS support tailored to changing business priorities
- Supported a global banking technology organization with approximately 10,000 employees
- Combined production support with end-user training and knowledge transfer
- Provided Workday release reviews and optimization recommendations
- Enabled continuous platform improvement without a traditional managed service contract
The Challenge
Following go-live, the organization had successfully implemented Workday, but like many organizations entering the post-implementation phase, its priorities began to shift.
Alongside resolving day-to-day production issues, the business wanted to improve user adoption, develop internal expertise and take advantage of new Workday functionality as it became available. Rather than committing to a fixed Application Management Services model, our client wanted the flexibility to access specialist support only when it added value.
Our Approach
Focus Cloud designed a flexible support model that gave the business direct access to experienced Workday consultants on demand.
The engagement covered day-to-day production support, configuration guidance and troubleshooting, while also helping internal teams become more self-sufficient through structured knowledge transfer and end-user training.
As the platform evolved, we also carried out Workday release reviews and impact assessments, providing practical recommendations that helped the organization prioritize enhancements and plan future improvements with confidence.
The Outcome
The engagement gave the client a practical, scalable approach to post-go-live support that balanced immediate operational needs with long-term platform development.
The engagement delivered:
- A stable and well-supported Workday production environment
- Faster resolution of production issues
- Improved user confidence through training and knowledge transfer
- Greater visibility of Workday release impacts and future enhancements
- A flexible support model aligned to changing business priorities
- A stronger foundation for ongoing Workday optimization
By combining responsive support with strategic guidance, Focus Cloud helped this business build an operating model that allowed them to maintain platform stability, develop internal capability and continue realizing value from its Workday investment long after implementation.
